Terms and conditions


Cookies: We will not disclose any information you provide about yourself to any third parties unless we have to do so in the ordinary course of our commercial relationship with you (including, without limitation, for marketing purposes) or to administer this Website. We are aware of and we will comply with our obligations under current data protection legislation in the UK. If you have any questions about our use of your personal details then please contact us at via

Payments: Pc-Direct receive payments for services in the following forms; techs/ engineers will accept cash or cheques directly from you the customers for work undertaken at your premises directly. For laptop repairs we accept cheques or cash once work has been completed. For remote desktop support we accept PayPal only.

Areas covered: For remote support we cover english speaking countries throughout the world. For laptop repairs and services involving tech/ engineers visits we cover north east locations within the UK.

Introduction - This website is owned by Pc-Direct ("We", "Us", "Our")
- We do not accept liability or responsibility for any third party downloads onto your computer.

Pc-Direct Web site logs IP address and browser types are for administration purposes and these logs will be constantly analyzed to improve the value of our services available on this site. We do not link IP address to anything personally identifiable without your prior consent. This means a user's session will be tracked, but the user will be anonymous. Cookies are used for the purpose of making your visit easier upon your return to our site. We have no other use for this service.

Prices and Quotations - We reserve the right to amend any price (whether orally or in writing) stated on this website or elsewhere at any time without giving notice.
- The preferred method of payments by you are required to be made in pounds sterling (cash). However, other methods of payment such as cheques can only be processed if accompanied by a cheque guarantee card. And at the acceptance or decision of the on site engineer.

Guarantees - All work carried out is valid for a period of 3 months (disregarding health checks) and related software issues.
- Parts carry a minimum of 12 months warranty, with the exception of refurbished parts which are guaranteed for a period of 6 months. Receipts are given for all work carried out.

Services/Rates - If the engineer is unable to resolve the problem due to intervention by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer's time.

- If the engineer is unable to resolve the problem and is only prevented from doing so because the customer does not possess the required software CD-Rom or Product Key etc. then the customer is charged for the engineer's time.

- Rates can be changed at any time without prior notice, with a reasonable rise or fall.
-web design services are to be carried out by web development team members and rates and payments to be discussed and agreed with the developers involved.

Operational Areas - Areas covered are within north east only; any work carried out outside a 25 mile radius of Newcastle will be to the discretion of our engineers and may incur an additional travel rate.
- Areas within a 50 mile radius of Newcastle upon Tyne are covered at the discretion of our engineering team and can be refused.

Disclaimers - We shall not be liable for any telephone or other costs that you may incur in accessing this website.

- Although We aim to offer you the best possible service, and make every effort to ensure that this website is free from viruses and / or defects, We cannot guarantee that the website services will always meet your requirements or be fault free. If a fault occurs in any of the website services you should report it to Us and We will attempt to correct the fault as soon as We reasonably can.

- We cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use this website and to screen out anything that might damage it. We shall not be liable to any person for any loss or damage that may occur in relation to computer or other equipment as a result of using this website.

- We cannot guarantee a continuous, uninterrupted internet presence especially where maintenance, repairs, modifications or upgrades to this website have to be carried out, or in circumstances beyond Our control. We reserve the right to alter or withdraw this website at any time without notice.

- Certain links on this website lead to other websites that are not under Our control. When you activate this kind of link you will leave this Website, and We will not accept any responsibility for any material on any website which is not under Our control.

- We do not make any promise that materials on this website are appropriate or available for use outside the United Kingdom. Accessing this website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this website from outside the United Kingdom you do so at your own risk and are fully responsible for ensuring compliance with local laws if and to the extent that those local laws are applicable.

Indemnity - You agree to fully indemnify, defend and hold Us harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses including reasonable legal fees and / or settlement sums reasonably suffered, incurred or paid by Us arising out of any:

- claim by a third party that your use of this website is defamatory, abusive or offensive, is of an obscene or pornographic nature, is illegal or constitutes a breach of any applicable law, regulation or code of practice.

- claim by a third party that your use of this website infringes that party's intellectual property rights of whatever nature; and / or.

- penalties imposed by any regulatory authority in connection with your use of this website.